Have you ever tried to post feedback and hit a wall? This guide explains why the prompt can disappear and how you can still make your voice count.
Nearly 92.4% of consumers check online reviews before they buy. Today, many platform reviews appear as Recommendations on a business page. That change and a few common blockers cause the problem you face.
The issue often comes down to three things: the Page owner disabled reviews, your privacy settings are not Public, or the platform is rolling out an update that hides the prompt. Each problem has a simple fix you can try in minutes.
Read on and you will learn how to find the Reviews tab, set your sharing icon to Public, report platform errors, and use fallback methods so your feedback still helps customers and strengthens brand social proof.
Key Takeaways
- Platform changes made ratings into Recommendations on the Reviews/Recommendations tab.
- Check Page-level controls and your privacy setting first.
- Your feedback matters: online reviews influence buying decisions for most people.
- If the Page blocks reviews, use alternate channels to reach other customers.
- This guide gives quick fixes, reporting steps, and fallback options to publish reviews.
Understand what’s changed: Reviews vs. Recommendations on Facebook
The ratings system changed in 2018: users now tap Yes or No to recommend a business. That single choice replaced 1–5 stars and shifted how feedback is presented.
How the Yes/No model works. After you answer, the interface asks you to add text, tags and optional photos. Those tags and media help explain what service you used. Your submission reads like a short post and can influence purchase decisions more than a lone number.
Where recommendations appear. All recommendations live under the Page’s Reviews/Recommendations tab. You can sort by Most Helpful or Most Recent. If the tab is missing, the owner may have hidden it in Templates & Tabs.
- The overall score blends legacy stars with current recommendations.
- Recommendations are public on the business page and act like posts that can be replied to.
- If you need know where to write, open the Reviews/Recommendations tab or look under More on some page templates.
Quick diagnosis: What’s actually blocking your review right now
Start by checking whether the page itself is accepting feedback right now. Small page settings can stop submissions instantly. A missing reviews section or hidden tab usually means the owner disabled that feature.
- Check Templates & Tabs: if the Reviews tab is disabled, the reviews section and tab will vanish and no one can post. Enabling it restores visibility immediately.
- Some page types or region limits block recommendations; if you’re outside the allowed area, you won’t see the composer.
User-side issues
- Sign in to your account. Logged-out visitors cannot post recommendations.
- Make sure your profile privacy isn’t set to Friends; set the globe icon to Public so the business and customers can see your post.
- Confirm you’re on the correct business page—duplicate pages may not accept or show your past activity.
Platform issues
- Rollouts and temporary glitches can show existing feedback but report “0 recommendations.”
- Wait some time and retry; counts often correct themselves. If the problem persists, follow troubleshooting steps or use this guide to create a page if you need more help: create a page troubleshooting.
- Note: if a reviewer deletes their profile, their recommendation disappears and totals may change.
facebook won’t let me leave a review
Begin troubleshooting by confirming the Reviews tab is active on the brand’s page.
Make sure the business’s Reviews/Recommendations tab is enabled (Templates & Tabs)
If you manage the facebook business page: go to Settings > Templates and Tabs and toggle Reviews ON. Turning the tab back on restores past recommendations instantly.
Confirm you’re signed in and accessing the correct business page
Make sure you are signed in. Without a logged-in session the composer is blocked. Also confirm you opened the official facebook page for the business. Duplicate or unofficial pages often hide the reviews section. If you are experiencing facebook login issues on iphone 15 plus, try clearing the app’s cache or reinstalling it to see if that resolves the problem. Additionally, ensure that your device has the latest software updates installed, as outdated software can sometimes lead to complications with app functionality. Once you’ve addressed any login issues, revisit the official page to access the reviews section seamlessly. If you encounter any difficulties accessing the reviews section, it might be due to facebook reels playback issues that can arise from unofficial pages. Always ensure you are navigating the verified page to avoid any discrepancies in the information displayed. Additionally, checking for any updates or notifications from Facebook regarding page functionality can be helpful.
Check if the page has disabled reviews or restricted regions
Some pages disable reviews or limit posting by region. If the owner turned Recommendations off, you cannot submit a facebook review from your account. Additionally, some groups may also impose specific guidelines governing the posting of reviews, which could affect your ability to share feedback. In particular, if you’re part of a facebook group leave issues discussion, you might find that reviews are restricted to ensure constructive dialogue within the community. Always check the group’s rules to understand what is permissible before attempting to post.
- Try desktop and mobile; the tab can hide under “More” on some templates.
- If you manage multiple locations, verify you’re on the right location page before posting.
- If you do not manage the page and the tab is off, contact the business or use alternate feedback channels.
| Issue | Where to check | Quick fix |
|---|---|---|
| Missing Reviews tab | Settings > Templates and Tabs | Toggle Reviews ON to restore recommendations |
| Not signed in | Account status | Sign in and refresh the page |
| Region or page-level restriction | Page visibility & owner controls | Contact the page owner or use other customer channels |
Fix user-side blockers so your recommendation appears publicly
Start by confirming your post can be seen by everyone who visits the brand page. Make sure the Reviews tab is open and the sharing audience shows the globe Public icon so people and customers can view your note.
If you post while the audience is Friends, the entry won’t count on the facebook page. Log into your account, open your profile, then your Reviews to verify the privacy setting. You can edit this later and switch the audience to Public so the recommendation appears on the page and contributes to overall reviews.
Post the recommendation clearly
Choose Yes or No, then write review text that describes your experience. Focus on the product or service used, timing, and outcomes. Add photos when relevant; visuals help customers and the brand understand what happened.
- Be honest and specific to help people decide.
- Avoid spam or misleading claims; violations can remove feedback.
- If you don’t see your post, refresh the tab and check your profile audience again.
Tip: Engage with responses from the brand—this improves clarity for future customers and signals responsiveness. This short section gives practical steps to make your feedback count.
Troubleshoot Facebook glitches when reviews don’t show up
When the count shows zero but recommendations appear, you’re likely seeing a layout mismatch.
Recognize the most common bug: some rollouts render recommendations in the feed while the module counter reads “No recommendations yet.” This is a known platform inconsistency that usually fixes itself over time.
Before you act, document what you see. Take screenshots of both the feed and the module. Screenshots help prove your content existed if counts change later.
- Refresh the page and clear cache. Try another device or desktop; the UI often corrects after a reload.
- A vanished entry can mean the author deleted their profile, which removes their recommendations from the page.
- Post once and wait; duplicate posts can trigger automated filters and hide content for longer.
- If the Reviews tab is missing completely, check whether the business disabled it—this is not a glitch you can fix from your side.
Report the issue via Help & Support and include screenshots. Higher volumes of reports speed platform fixes. For more troubleshooting steps on why reviews may not show up, see this guide: why reviews may not show up.
| Symptom | Likely cause | Quick action |
|---|---|---|
| Recommendations visible, counter = 0 | Layout rollout or rendering bug | Take screenshots, refresh, wait |
| Your post disappeared after showing | Author deleted profile or automated removal | Check author status; report if inappropriate |
| Reviews tab missing | Page-level feature disabled | Contact the business; no client-side fix |
Verify it posted and know what to do if it didn’t
After posting, the fastest way to confirm your entry is to check the page’s Reviews/Recommendations tab. Open the brand page, then sort the reviews by Most Recent to find your contribution. Use Most Helpful to see if people engage with your note.
Find your post on the page quickly
Steps to confirm your review:
- Open the Reviews tab on the business page and sort by Most Recent.
- If you can’t find your entry, check your profile audience and set it to Public; Friends-only posts won’t appear in the reviews section.
- Refresh, log out and back in, or view the page on another device to rule out display quirks.
Report problems, spam or abusive feedback
If content is spammy or abusive, open the specific facebook review, click More (…) and choose Report. From your personal account you can also go to Help & Support > Report a Problem and attach screenshots for clarity. Additionally, if you’re experiencing issues with messaging, such as wondering why can’t I unsend messages, it’s important to check the settings of your chat options. Sometimes, the inability to unsend messages may stem from app restrictions or a temporary glitch. Be sure to report any technical problems through the same Help & Support menu for further assistance.
| Symptom | Action | Expected time |
|---|---|---|
| Post missing but posted | Check profile audience; refresh and try another device | Minutes |
| Spam or abuse | Report via More (…) or Help & Support; include screenshots | Varies (hours–days) |
| Tab disappeared | Verify page settings or contact the business owner | Depends on owner response |
Replying matters: If you manage the business, respond quickly and professionally. Data shows 44.6% of consumers are more likely to visit if negative feedback receives a response, and 53.3% expect one within seven days.
If you need extra guidance on tagging or profile issues, see this tagging guide for step-by-step help.
Other ways to share feedback if reviews are disabled
Don’t stop at a missing reviews tab — there are practical ways to make your feedback visible.
Post on social media channels where the brand is active. Write concise, factual content and include images to make your point clear. Tag the official handle so the brand and other customers see it.
Use direct channels on the business website. Fill out the contact form or email support with detailed, actionable notes. Direct messages often produce faster fixes and help maintain your online reputation.
- If you bought via Marketplace or in Messenger look for “Rate the Seller” to leave transaction feedback.
- Post customer reviews on Google, Yelp, or Tripadvisor to diversify social proof and help the business grow business reach.
- If you run a website, embed recommendations with tools like WP Social Ninja to showcase authentic proof and boost marketing content.
| Situation | Best alternative | Why it helps |
|---|---|---|
| Page-level reviews disabled | Share on social media and tag brand | Reaches customers and prompts brand response |
| Transaction via Messenger | Use “Rate the Seller” | Leaves sale-specific feedback even if page reviews are off |
| Want website proof | Embed with WP Social Ninja or similar | Highlights feedback on your website and helps grow business credibility |
For step-by-step fixes related to profile and page name issues, see this guide: change name troubleshooting.
Get your feedback seen and help businesses build social proof
A short, clear recommendation on the page can boost a brand’s visibility and trust in minutes. Two out of three users visit a local facebook business page weekly, and 55% use the platform to discover new brands. That reach turns feedback into valuable social proof. Engaging with customers through reviews and recommendations not only enhances your credibility but also encourages more users to interact with your brand. Businesses that proactively address common facebook ad issues and solutions can maximize their advertising effectiveness and audience engagement. By creating a positive feedback loop, brands can continuously improve their visibility and foster a strong community of loyal customers.
Post with intent: make sure your entry is Public, name the service, and add details that help potential customers decide quickly.
Facebook holds about 19% of all customer feedback online. Positive reviews here shape online reputation and help the facebook business page rank in search.
Brands win when they respond. Quick, professional replies raise conversions and show other customers the business cares. If you manage a page, invite satisfied users to leave recommendations and collect select entries on your website for broader marketing impact.
